How to change my password?

To change your password login with your student email (e.g. [email protected]), enter your current password and follow the verification prompts.

Your new password will need to be a minimum of 14 characters and meet the complexity rules such as 1 uppercase, 1 lowercase, a digit and a symbol. Note: You will NOT be able to use sequential characters such as “123”, “qwerty” or “1qaz” anywhere in your password.

Forgot your password?

If you have forgotten your password, request a password reset by entering your student email (e.g. [email protected]) and following the verification steps.

Locked out of your account?

Entering an incorrect password 3 times will lock you out of your account for 15 minutes. This is a safeguard to reduce unauthorised users accessing your account. Please try again after the lockout period.
Things to be aware of:

• If you use a password manager, Mac Keychain or a browswer autofill remember to update it to reflect your newly reset password.
• If you have logged into multiple computers and did not log out, you may experience a computer lockout after a password reset. Try restarting your computer along with any computers that you may have logged onto.
• Ensure you update your password on any devices if you are accessing the Wifi on-campus.

If you are still unable to login and are unable to request a password reset, contact Tech Services on +61 2 4980 2111