Vision: To be a finance department where problems find solutions, staff are empowered to excel and customers receive a satisfying experience
Mission: Providing effective financial services with customer-focused systems.
To achieve our vision, we have developed the following objectives:
We are committed to pursuing excellence and continuous improvement in all of our activities, to providing a positive and supportive work environment to our staff, and to responding to all customers and colleagues in a friendly, helpful, and resourceful manner. The following table lists the attributes that we value most and endeavor to display in our dealings with our customers and with each other.
Core Values | What we want our customers to experience |
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Professionalism | We will respond in a friendly and welcoming manner and will display respect and courtesy in all our dealings. Our service will be of a high quality standard, accurate, timely and compliant. |
Ethics and Integrity | We understand that trust is built on consistent application of policies, treating our customers with equity and fairness. |
Customer Focus | Both our internal and external customers deserve a high quality service at all times. Their satisfaction with our service is very important to us and our activities will be designed to meet their needs as well as our financial responsibilities. |
Clear and Effective Communication | We know that some financial transactions may be complex. We will endeavor in our communication to avoid jargon, be transparent and make things as easy to understand as possible. |
Accountability | We take ownership of problems and work hard to resolve them in a prompt manner. We will do what we promise and take responsibility for our actions. |
Continuous Improvement | We welcome and encourage feedback, which will be used to improve our processes and services. |
Teamwork | We encourage a team spirit within our office as well as collaboration with other departments, as we know working together often achieves better and faster results. |
Staff Development | We recognise that staff are our most valuable asset and we will invest in their training and professional development to enable them to provide services with excellence. |