Student Support

Student Services at Avondale University provides non-academic services such as chaplaincy, counselling, on-campus accommodation and transport and coordinates and sponsors student associations and clubs.

Student Services office is located in College Hall on the Lake Macquarie campus. College Hall has a canteen, mailboxes for off-campus students, a pool table, a table tennis table and a television lounge.


Student Life Services wants to make sure you get the right support during your study. We provide a range of services to help make all aspects of your time with us enjoyable.

Studiosity - 24hr Online Study Help

Avondale University supports you with free 24-hour online study help.

It’s important not to struggle or stress over a problem for too long by yourself. We understand that not everyone can get to on-campus support sessions due to busy personal (and professional) lives.

That’s why we provide free access to ‘Studiosity’ Online Study Help. It’s personalised study help, right when you need it, anytime of day or night and even on weekends.

You can upload a draft essay or assignment and get detailed, personalised feedback in less than 24 hours, or chat live with a Subject Specialist to work through a study problem right away.

You can find the Studiosity Online Study Help link on Moodle.


Avondale understands that occasionally issues may arise regarding the quality of service or decisions made by the various areas within the University and the complaints process is available for resolution of these concerns.

We encourage you to try to resolve your complaint informally before lodging a formal complaint. If informal discussion with the relevant person is unsuccessful, the next step is for you to complete a Complaints form

We will do everything we can to ensure that your complaint is managed in a fair, transparent and timely manner. Details of your complaint may be shared with other university staff on a need-to-know basis to enable resolution.

Do not complete this form if your complaint relates to sexual assault or sexual harassment, instead please contact Jen Petrie [email protected] (Director, Student Life Services). The Sexual Misconduct & Sexual Harassment Policy provides further detail for responding to these incidents.

A link is provided for each of the following types of concerns or requests. Follow the link for resolution of these types of concerns; do not complete the Complaints form for these issues.
Academic Appeal
Maintenance Request
Work Health & Safety – email [email protected]

Lodge a complaint


Service and Facilities
Map: Lake Macquarie campus
Hunter Valley Buses

Train concession

A train concession is available for most students from Student Services. International students can apply for an International Student Identity Card, which they can use to receive a train concession.

NSW TrainLink
International Student Identity Card