We all like to receive some regular appreciation. For people who are on the edge of burnout regular appreciation can make a huge difference in their lives. A recent study that we have come across in the INSEAD digital newsletter, (find it here), studied the impact of gratitude on health care workers during the pandemic.
Participants in the studies were required to complete 3 surveys each day for two weeks which rated their perceived gratitude from patients. This provided a measure of whether they felt positive or negative feelings and their relational energy. Participants spouses were also asked to complete a daily survey about their satisfaction with the marriage and their perception of their partner's performance at home.
The findings of both studies indicated the same result, with workers who received more gratitude from patients having more relational energy, and happier more satisfied spouses. The effect of perceived gratitude increased people's relational energy and there was a positive spill over to their family lives.
Whilst this research project involved healthcare workers, the researchers believe that findings can easily transfer to other workers, especially those in the essential services. The short conclusion of the studies is that every bit of gratitude and appreciation can be a shot of much needed adrenaline that trickles down to workers personal loves. Another interesting finding from the research is that those workers who strongly identify with their occupation are more likely to be energised by gratitude received at work.
The takeaway for managers is that regular gratitude and appreciation is required to be more than just an annual event. It is also an important reminder to ensure workers understand the meaning and value of their work.
It seems that a simple gesture of thanks and appreciation may not appear like much, but “…collectively can literally make someone’s day and improve their lives.”