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Welcome to the Frequently Asked Questions page for the Callista Student Management System (SMS). The list of questions will be regularly updated - however if your query is not covered please contact Avondale Callista Support on extension 246 or via e-mail at [email protected]
Callista SMS has a web based user interface called Staff Connect and a forms based user interface called Callista SMS Forms.
Callista SMS Forms and Staff Connect can be accessed through a web browser such as Internet Explorer or Firefox.
If you are having trouble viewing Staff Connect or Callista SMS Forms , check that you have the right browser.
The following is a listing of supported web browers:
| Supported Web Browser | Compatible With: | |
|---|---|---|
| Windows | Internet Explorer 9 | Windows 7 only |
| Internet Explorer 8 | Windows XP, Windows Vista and Windows 7 | |
| Internet Explorer 7.0.X | Windows XP and Windows Vista only | |
| Firefox 4.0 | Windows XP, Windows Vista and Windows 7 | |
| Macintosh | Safari 5.04 | OS X |
| Firefox 4.0 | OS X |
Browsers must also be JavaScript and CSS enabled with pop-up blockers turned off.
All users of the production Callista SMS Forms and Staff Connect require training as well as a Callista User ID and password before they can access this system.
To obtain your User ID and password you must undergo appropriate training and then forward a completed, signed Callista Access Request form to Callista Support. You will receive an email with login details, including your default password. To log in see : 'How do I log into Staff Connect?' or ''How do I log into Callista SMS Forms?' below.
To have your password reset, please contact Avondale Callista Support on extension 246 or via e-mail at
[email protected], providing your username and Staff ID number.
Staff Connect and Callista Forms will allow three incorrect login attempts after which your account will be locked preventing you from logging in. To have your password reset and your account unlocked, contact Callista Support. (see above)
Staff Connect is designed for viewing information and running reports, lists, and labels. Callista SMS Forms is designed for inputting and editing information such as admission and enrolment data etc. Callista SMS Forms is also used for running specialised reports and executing specialised jobs. In general - use Staff Connect to view and gather information and Callista SMS Forms to input and change information.
Callista training courses are available as required. Check with Callista Support on extension 246 (or 4980 2246) or via e-mail at [email protected]
Units to which the student has been admitted (pre-enrolled), but not yet enrolled, are displayed with the status UNCONFIRM. This can be performed by either an automated pre-enrolment based on a set study plan or by Staff members who are able to add units against a student. If units have this status they are not officially enrolled. Students need to log into Student Connect and enrol in these units through the Online Enrolment Process to be officially enrolled.
This status against a unit will indicate that there is a rule in the system that this student has breached by attempting to enrol in the unit. The rules can be System Wide, Course or Unit rules.
Generally the rules that have been breached have been placed against the unit. Approval must be given by the Course Convenor to waive any rules before a student can enrol in the unit. Once the rule is waived the student needs to be advised to confirm their enrolment in the unit.
For further instruction about how to do this go to: 'How to waive a unit rule' in the quick reference guide.
A student's Course Status will show INACTIVE in following situations.
You use the same User ID and password for both Callista SMS and Staff Connect. To change your password you must log into
Callista SMS Forms and follow these steps:
Staff Connect provides staff the ability to:
Class list search requires the correct Unit code, Academic Period and Teaching Period before it will return a successful result. If you don't have the correct unit code handy, perform a Unit Search using the unit title to check the 'Unit Code'. Class list reports, by default, will only return students who are currently enrolled in the unit. Use the other check boxes in the 'Unit Attempt Status' line to widen your list, for example, prior to the beginning of a teaching period, you should tick 'Unconfirmed' as well, to get a more 'complete' list of students who may be in that unit. Please note students with a status of unconfirmed who are studying your unit must be advised to urgently enrol in the unit. A quick way to clear the selection form for a unit class list search it to click on 'student search' under the Staff Connect menu and then go back to the 'Unit class list'.
No - data entered into a unit code search will automatically be converted to upper case.
Your unit results upload for grades might not be working for a number of reasons.
The most common reasons include:
Go to 'How to upload unit results' for further information on how to upload your results.
There could be a number of reasons as to why this could occurs.
The most common reasons include:
